Yes. Your order will arrive in plain, unmarked brown packaging with no external labels identifying the contents.For international orders: Customs regulations require a generic item description (typically listed as "Massage Kit"). The exact wording may vary slightly depending on carrier policies or destination country requirements.

Yes, we deliver worldwide through our trusted partners: DHL, FedEx and SF Express.For country-specific shipping details, please email contact@ueros.com

Orders typically ship within 1-2 business days. Delivery times vary by method:

• US Standard: 3-5 business days

• US Economy: 5-7 business days

• International: Up to 3 weeks

For specific delivery estimates or shipping advice, email contact@ueros.com.

We ship worldwide: free delivery + tax paid.

For health and safety reasons, we cannot accept returns or exchanges on opened, used, or unsealed items.

Unused and unopened items may be returned within 30 days of purchase for a refund of the item price (minus return shipping costs).

Refunds are issued after we receive and verify the returned merchandise.

Return Process:Email contact@ueros.com to initiate a return.

Allow up to 5 business days for processing after we receive your return. Thank you for understanding these precautions, which help ensure safety for both our customers and team.

If your item arrives damaged or isn't functioning properly, please email us at contact@ueros.com with photos or video of the issue along with your order number. We'll work with you to troubleshoot the problem and arrange for a replacement if necessary. All UEROS products are covered by a one-year warranty from the date of purchase.

Please note that replacements can only be issued to the original purchaser. If you received a defective item as a gift, kindly ask the original buyer to contact us directly. Most cases are resolved within 5 business days after we receive your documentation.

Yes. All UEROS products are manufactured using rigorously tested, certified body-safe materials, including food-grade silicone and ABS plastic that meet international safety standards.

Download all UEROS product manuals [here] or watch our instructional videos [here]. For further assistance, please email us at contact@uerosofficial.com.

For optimal safety and performance, please use only UL-certified USB power adapters with a maximum 5V/2A output along with the original UEROS charging cable. Always charge your device on a hard, flat surface like a nightstand - never on soft surfaces such as beds or carpets, as this may cause overheating.

We strongly advise against using third-party charging cables, even if they appear to fit, as differing current requirements between products can lead to overheating, cable damage, or product malfunction. These charging precautions help ensure your safety and maintain your product warranty.

We appreciate your interest in carrying UEROS products. To receive wholesale information and application details, please submit your request through our Wholesale Inquiry Form. Our sales team will review your submission and contact qualified candidates within 5-7 business days.

For potential collaborations, sponsorships, or partnership opportunities with UEROS, please email us at contact@ueros.com. To help us evaluate your request, kindly include relevant details such as audience demographics, engagement metrics, and examples of previous partnerships. Due to the high volume of inquiries we receive, we may not be able to respond to every submission. We appreciate your understanding and look forward to connecting with qualified partners who align with our brand values.

To apply for our affiliate program, please submit your application Here. We review all applications and will contact qualified candidates within 5-7 business days.